5 Gentle Late Payment Reminder Templates

Whether you’re a freelancer or a business, getting your invoice payments on time is one of the most important things for your cash flow. While it is natural for customers to delay their payments, following up with them on the payment dues and being firm with their requests can ensure that they pay you as soon as possible.


However, it is also vital to avoid sounding harsh and pushy in your communication with the customer. This can backfire and cause the customer to not only ignore your request but even create a negative image of your brand. Instead, you can opt for a professional yet polite approach by using payment reminder email templates.

A payment reminder is an email that is sent to a client to remind them of the amount they still need to pay you. It usually contains the information of the invoice that they haven’t paid along with a link to view it. This helps the client to check all the details of the invoice and pay it accordingly. The message should also mention that if they have any questions, they can reach out to you via phone or email.

The first payment reminder should have a light and friendly tone since the customer hasn’t been late with their payments yet. A second payment reminder should be slightly firmer and more direct as the payment is now overdue. A fourth payment reminder should be more stern as it is the point at which the company starts incurring losses due to non-payments.

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